FAQ

Frequently asked questions

Orders and delivery

Where do you ship to?
We ship across the United Kingdom.

How much is shipping?
Shipping is free on all orders.

How long does delivery take?
Orders are usually processed within 1–2 working days. Shipping then takes 6–8 working days, so the expected total delivery time is 7–10 working days. These are estimates, and carrier delays can occasionally add extra waiting time.

How do I know my order has been shipped?
You will receive an email with your tracking number as soon as your order is on its way. Read more on our Track your order page.

Can I change or cancel my order?
You can change your order or delivery address within 12 hours of ordering, and cancel it until 19:00 (UK time) on the day you ordered. Contact us with your order number. If your order has already been dispatched, we cannot guarantee a cancellation.

Returns

Can I return a product?
Yes. You can return your product within 30 days of delivery. Contact us before sending anything back, so we can give you the return address and instructions.

What is the right to cancel?
Under UK law (the Consumer Contracts Regulations 2013), you can cancel an online purchase within 14 days of receiving it, without giving a reason. Our 30-day returns come on top of this right. You can use our cancellation form to let us know.

What should I do if my product arrives damaged, faulty or incorrect?
We're sorry about that! Contact us with your order number and a description of the problem, and we will arrange a replacement or a refund with free return shipping. You also have your statutory rights under the Consumer Rights Act 2015.

Payment

Is it safe to pay on your website?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Which payment methods can I use?
You can see all available payment methods at checkout.