Cancel or return your order
Under UK consumer law (the Consumer Contracts Regulations 2013), you have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason. In addition, Stone & Ivy offers 30-day returns.
To use your right to cancel, send us a clear statement by email, for example using the form below. Send it to: hello@stoneandivy.co.uk
Cancellation form
(Complete and send this form only if you wish to cancel your purchase.)
To: IVY AND STONE LTD, hello@stoneandivy.co.uk, 1st And 2nd Floor, 2 West Street, Ware, Hertfordshire, England, SG12 9EE, United Kingdom
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Order number: ____________________
Item(s): ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Contact us before sending anything back, and we will send you the return address and instructions. See our Returns & Refunds policy for full details.